Job Description

• Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers
• Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest\xe2\x80\x99s service and highly visible
• Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program
• Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests
• Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs
• He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
• Conducts daily briefings in the absence of management; assigns shift and duties to junior colleagues; assumes the responsibilities of assistant manager in his/her absence
• Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
• Adheres to the hotel code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch time
• Actively participates in briefings and meetings, facilitates communications between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Handles large tables, VIP\xe2\x80\x99s, and private events
• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
• Is highly sensitive to guest preferences, compiles, and documents guest\xe2\x80\x99s history; offers a special service touch when an opportunity is presented
• Performs accurately all end of shift reports, strictly adheres to cashiering and internal accounting procedures
• Assigns opening, closing and side duties to colleagues and ensures completion of tasks
• Conducts routine maintenance and restaurant housekeeping inspections, operating equipment inventories, submit reports and recommendations

Four Seasons Hotels