Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people\xe2\x80\x99s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team you\'ll be part of As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. What you will learn and contribute to Are you passionate about solving problems?
As part of our team, you will: Customer Issue handling
Handling of proactive support
Analyze, prepare, implement and verify the configuration and integration of a Node / network / system
Emergency Handling
Your skills and experience You have: Good Understanding of Wireline switching Network
The engineer should be fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).
Fault Management of any 2 of the following platforms: TDM (5ESS, DMS-10, GTD5, DCO, DMS-100, STP)
Basic understanding of Transmission/Transport Network
Level 1 and 2 Fault management of above-mentioned nodes
Troubleshooting Switch fault, diagnostics, and resolution of faults.
Troubleshoot basic translation issues using translations verification tests, test lines, and signaling applications.
Responsible for Outage Management Process by defining High-Impact outages,
scheduling technical calls, activating management notification and escalation process. Emergency Handling and chronology preparation.
Technical discussion on outage recovery and providing root cause analysis.
Coordinating with OEM Support team for handling resolved cases
Ensuring Post check of activities done during MW period
Preparation of script and Impact analysis for changes that needs to be done in core nodes
Ensuring proper closure of tickets from region and cross functional teams
Preparation and maintenance of reports as per requirement.
Minimum 3-5 years of telecommunications experience in complex voice switching networks.
Bachelor or above in telecom, computer, electronic engineering, etc.
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people. Nokia\xe2\x80\x99s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.