Job Description

Supervising Staff:

Assigning duties to staff (ushers, concession staff, etc.). Monitoring staff performance and providing feedback. Ensuring staff are knowledgeable about cinema policies and procedures. Handling staff-related issues and escalating to management as needed.

Customer Service:

Greeting and assisting customers with seating, inquiries, and complaints. Ensuring a positive and welcoming atmosphere. Handling customer complaints and resolving issues promptly and efficiently.

Maintaining Cleanliness and Safety:

Overseeing the cleaning and maintenance of the theatre (auditorium, lobby, restrooms, etc.). Ensuring compliance with hygiene and sanitation standards. Monitoring the physical distancing norms and crowd control measures. Ensuring the availability of hand sanitizers and other safety measures. Reporting any safety hazards or maintenance issues to the appropriate personnel.

Operational Procedures:

Overseeing the smooth operation of the box office, concessions, and projection areas. Coordinating with other departments (e.g., projection, maintenance). Monitoring show timings and ensuring timely starts and ends. Managing the flow of patrons during intermissions and at the end of shows.

Emergency Procedures:

Being familiar with emergency procedures (fire alarms, evacuations, etc.). Taking appropriate action in case of emergencies. Coordinating with emergency services if needed.

Compliance:

Ensuring compliance with all relevant safety regulations and guidelines. Adhering to cinema policies and procedures. Promoting a culture of safety and responsibility among staff and patrons.
Additional Considerations:

Crowd Management:

Implementing strategies to manage crowds, especially during peak hours and intermissions.

Staggered Show Timings:

Following staggered show timings to avoid overcrowding in common areas.

Contactless Transactions:

Promoting online bookings, e-wallets, and digital tickets to minimize physical contact.

Food and Beverage Service:

Ensuring safe food handling practices, including the use of packaged food and beverages.

Communication:

Effectively communicating with staff and patrons about safety measures and procedures.
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Weekend availability
Supplemental Pay:

Overtime pay Yearly bonus
Work Location: In person