Job Description

A Floor Supervisor oversees daily operations on a specific area (like a retail floor, hotel floor, or call center floor) ensuring smooth workflow, employee performance, and customer satisfaction. They are responsible for leading and motivating a team, maintaining standards, and addressing issues to optimize efficiency and productivity.
Here's a more detailed breakdown of the responsibilities:
General Responsibilities:
Supervising and Leading Teams:
Floor Supervisors manage and motivate a team of employees, providing guidance, delegating tasks, and monitoring performance.
Ensuring Operational Efficiency:
They ensure that daily tasks are completed effectively, maintain a smooth workflow, and address any operational issues that arise.
Maintaining Standards:
Floor Supervisors uphold company policies, procedures, and standards for customer service, product quality, and safety.
Customer Service:
They address customer concerns, handle complaints, and ensure a positive customer experience.
Inventory Management:
In retail settings, they may oversee inventory, ensuring proper stocking and organization.
Training and Development:
They may be involved in training new employees and providing ongoing coaching to existing staff.
Specific Duties:

• Assigning tasks and responsibilities: Allocate work based on employee skills and experience.

• Monitoring employee performance: Provide feedback, conduct performance reviews, and identify areas for improvement.

• Addressing employee concerns: Resolve conflicts, answer questions, and support team members.

• Enforcing company policies: Ensure adherence to established rules and regulations.

• Managing customer interactions: Handle complaints, resolve issues, and ensure customer satisfaction.

• Opening and closing procedures: May be responsible for opening or closing the location and securing the premises.

• Maintaining a safe and clean environment: Ensure the work area is safe, organized, and clean.

• Reporting and communication: Communicate with management and other departments to address issues and improve operations.

Skills and Qualifications:

• Leadership and management skills: Ability to motivate, guide, and supervise a team.

• Communication skills: Ability to communicate effectively with employees, customers, and management.

• Problem-solving skills: Ability to identify and resolve issues quickly and effectively.

• Organizational skills: Ability to prioritize tasks, manage time, and maintain an organized workspace.

• Customer service skills: Ability to provide excellent customer service and handle complaints professionally.

• Product knowledge: Familiarity with products, services, and procedures relevant to the specific industry.

• Technical skills: Depending on the industry, may require basic computer skills or knowledge of specific equipment.

JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - NAMRATA
Number - 9109999660
Mail id - namrata@vinayakjob.com