Job Description

A Floor Manager oversees and supervises a department's daily operations and staff, ensuring efficiency and customer satisfaction by managing staff, resolving issues, and maintaining standards. Key responsibilities include managing daily tasks, assisting customers, resolving complaints, training employees, and ensuring operational procedures and policies are followed. The specific duties of a Floor Manager vary by industry, such as retail, call centers, or television production, but generally involve leadership, communication, and problem-solving skills. Key Responsibilities

Staff Management:

Supervising employees, assigning tasks, providing training and feedback, monitoring performance, and scheduling work hours.

Operational Oversight:

Managing the day-to-day operations, ensuring workflow efficiency, and maintaining standards in areas like cleanliness, inventory, and visual merchandising.

Customer Service:

Assisting customers, resolving inquiries and complaints, and ensuring a positive customer experience.

Problem-Solving:

Addressing and resolving conflicts between staff and customers, and handling operational challenges as they arise.

Sales & Profitability:

Identifying opportunities to increase sales, monitoring product pricing, and ensuring quality standards are met to enhance business performance.

Compliance:

Ensuring that staff adheres to company policies and procedures.
Common Duties Across Industries

Retail:

Managing the sales floor, coordinating visual merchandising, and overseeing product pricing and stock levels.

Call Centers:

Monitoring call quality, managing performance metrics, and handling escalated customer issues.

Television Production:

Liaising between the director and the studio crew, preparing the set, managing equipment, and ensuring safety and adherence to health and safety regulations.
Required Skills

Leadership:

The ability to guide, motivate, and manage a team effectively.

Communication:

Clear and effective communication with staff, customers, and other departments.

Problem-Solving:

The capacity to identify issues and implement solutions quickly.

Multi-tasking:

The ability to handle several tasks and responsibilities simultaneously.

Coordination:

Strong organizational skills to manage multiple aspects of operations.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person