Job Description

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Responsibilities:--

- Be part of Support/Implementation/development activities of Oracle FLEXCUBE RETAIL Core Banking product.

- Good knowledge of CASA/Loans/TD/GL/ATM/Clearing/Batch

- FCR knowledge in lower version like 2.2 or 11.x having RETAIL exposure

- Having knowledge of table like ch_acct_mast, ch_nobook, xf_ol_st_cotxn, fct_all_fcr_txnsetc

- Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.

- Responsible for SLA driven Application Monitoring

- Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA's.

- Escalate the Incidents/failures to Level2 support as per the defined process.

- Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down...etc) of Production applications.

- Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc.

- He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer.

- On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location/base location.

- Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client periodically.

- On occasion he/she might be required to provide On-Call support during non-business hours.

- Need involvement in Automation & Continuous Service Improvement

- Guide the business users on any configuration issues related to the application

- Regular defect status reporting along with any critical issues that may require senior management's attention

- Follow structured configuration and release processes for applying fixes and software release

- Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance.

Desired Skills and Experience:-

- Candidate should have hands-on Implementation and / or production support experience with Flexcube Core Banking product.

- Sound Oracle DB, Oracle SQL, PL/SQL, Java, Javascript, XML, basic Unix shell scripting

- Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools

- Hands on Expertise in Microsoft Office tools including Word, Excel Client Facing skills

- Experience on implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in production support.

- Good Problem Solving skills Perform proper handover/knowledge transfer at end of each assignment.

- Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations