Job Description

Job Title: Fleet & Rider Operations Executive
Location: Mumbai (Field Role)
Experience: 3-5 Years
Industry Preference: Swiggy / Zomato / Flipkart / Dunzo / Last-Mile Logistics
About the Role
We are looking for a proactive and field-focused Fleet & Rider Operations Executive to manage end-to-end rider/drivers responsible for UCO (Used Cooking Oil) pickups across Mumbai. The role involves rider recruitment, scheduling, route planning, performance tracking, and ensuring smooth pickup operations with restaurants and partner outlets.
Key Responsibilities

• Fleet & Rider Management
• Recruit, onboard, and manage a fleet of riders/drivers for UCO pickups.
• Train riders on processes, documentation, and safety standards.
• Monitor rider attendance, discipline, and daily reporting.
• Operational & Route Planning
• Create, plan, and optimize daily pickup routes and schedules.
• Ensure timely UCO pickup from restaurants, cloud kitchens, and food outlets.
• Track completion of pickups, delays, and operational gaps.
• Performance Monitoring & Reporting
• Monitor rider performance, productivity, and cost efficiency.
• Handle on-ground escalations and resolve operational issues promptly.
• Maintain compliance of vehicle documents, safety guidelines, and quality standards.
• Prepare and share daily/weekly operational reports.
• Coordination & Communication
• Work closely with restaurant partners and internal teams for smooth coordination.
• Address field challenges, complaints, or issues faced during pickups.
• Support continuous improvement in logistics and field processes.

Experience & Skills Required

• 3-5 years of experience in logistics/fleet management in companies like Swiggy, Zomato, Dunzo, Flipkart, Zepto, etc.
• Strong people management and field operations coordination skills.
• Excellent knowledge of Mumbai geography and route optimization.
• Ability to handle field escalations with quick problem-solving.
• Good communication, negotiation, and leadership capabilities.
• Hands-on, target-driven, and comfortable working on the ground.

Ideal Candidate

• A field-oriented professional who enjoys handling rider teams and on-ground activities.
• Proactive, disciplined, and strong at process execution.
• Able to independently manage daily operations and deliver timely results.

Skills Required