Job Description

Role and Responsibilities:

• Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience.
• Years of Experience: 2 years of relevant

• Provide operational support for firewalls on multiple platforms across the PTS infrastructure.
• 24x7 firewall monitoring, operation, and management.
• First responder to monitored alerts, incidents, and issues.
• Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.).
• Perform firewall policy changes, analysis, and clean-up as requested by firms.
• Provide visibility and insight to assist customers with firewall activity and usage information.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills are required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Make sure firewalls are compliant with PTS standards in terms of hardening, Vulnerabilities/penetration test closures, and rule set reviews.
• Ensure firewall services and systems are always available and reliable.
• Respond to and manage service issues and problems.
• Responsible for awareness and compliance with policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
• Able to coordinate and work with on-site engineers during outages or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process-related documents for the team.

• Contribute to, produce, and maintain processes, procedures, and operational and architectural documentation, that meet Deloitte Global Standards.
• Change Control - Ensure compliance with processes and adherence to standards and documentation.
• Assist in training new staff in technical processes and procedures.

Technical skills:

• Expert level knowledge of Dell SonicWALL NSA firewalls.
• Knowledge of Palo Alto or Cisco firewalls will be an added advantage.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Advanced level skill in firewall policy management. IDS, IPS knowledge, Content filtering, Port block and forwarding, DMZ.

Job Type: Full-timeSchedule:

• Morning shift

Ability to commute/relocate:

• Kolkata - 700156, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Firewall: 2 years (Preferred)

Speak with the employer
+91 9528011098