Job Description

DESCRIPTION GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon\'s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities . Hands on and in-depth knowledge of AR process . Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound . Work with cash application team to apply payments timely & accurately . Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared . Provide accurate forecasting of collection promises . Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections . Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths . To be highly customer obsessed and ensure delivering a positive customer experience on every interaction . Assist in streamlining and improving the accounts receivable process by identifying areas of improvement . Meet all the productivity related goals on a monthly basis Knowledge & Skills/ Business Acumen/ Education & Experience . Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field . 5-7 years of relevant experience in Accounts Receivables . Strong ability to communicate internally and externally . Strong ability to take initiative and self- start when necessary . Proven ability to develop new ideas and creative solutions . Proven ability to work successfully in an ambiguous environment . Proven ability to meet tight deadlines and prioritize workload . Fluency in Microsoft Excel is a must We are open to hiring candidates to work out of one of the following locations: Gurugram, DL, IND BASIC QUALIFICATIONS . Post-Graduation or Master\'s Degree in Accounting/Finance or a related field. . Previous experience of 5-7 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role PREFERRED QUALIFICATIONS . 7+ years of experience in Accounts Receivables (AR) . Experience interpreting data to make business recommendations

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