Job Description

Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.

The Role Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide. This role is based out of Delhi.

Field Support Engineers provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base.

Your Impact

• AMC activities at Customer site.
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
• Document all customer interaction.
• Actively contribute ideas for better customer service and continuously improve the quality of service provided.
• Show passion for continued learning, staying abreast of new technology and trends.
• Work with other technical teams for inputs and their support in day-to-day activities.

• Bachelor\xe2\x80\x99s degree in Electrical/Computer/Software Engineering.
• 2 to 3 years experienced. Power Utility experience preferred.
• Exposure to SCADA/control systems \xe2\x80\x93 Knowledge on OSI Monarch SCADA system is an added advantage.
• Knowledge of SCADA protocols like IEC101, IEC104, MODBUS and DNP.
• Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle.
• Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge).
• Excellent Customer Management Skills.
• Good troubleshooting skills.
• Knowledge of computer programming. An introduction to C programming is a minimum.
• Ability to work on several projects in parallel in a fast-paced environment.
• Location preference \xe2\x80\x93 Anywhere in India.
• Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year).