Job Description

Business Unit

Immediate Response Center



Oracle Cerner is excited to hire Technical Support Engineer I. As Technical support engineer I, you will be responsible to monitor system and application alarms through the Cerner Alert monitoring tool. You will work on the Front end (Windows server), Back end (UNIX-based servers), Middleware, and Database of client systems. You will proactively acknowledge the alarm. along with troubleshooting the alarm as per the standard process and procedures. You will also escalate and report the service/system outages to the next level of Associates or Tech Leads on a need basis. You will also document and close alarms on incident closure. You will get the opportunity to participate in problem management to identify recurring alarms.

Org

Mgd Svcs - Support

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Career Level

Entry Level/ Junior Professional

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

Org Unit

Global Services

Qualifications

Basic Qualifications

• At least 4 years total combined related work experience and completed higher education, including:

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications:

• At least 1 year of experience in a Technical Support role

Associate Type

Regular

Job Level

Professional 1

Working Environment

Onsite: No Relocation Assistance Offered

Job Function

Support Services & Operations

Government Job

NO

Working Environment Description

This position offers an Onsite working environment. Meaning you will primarily work in a Cerner office or client site. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Onsite