Job Description

Summary All resources, and logistics required to perform services and maintenance activities on customers\' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.



Essential Responsibilities: :

• The primary responsibility is work as a field service engineer, and perform high quality hand on service such as installation, maintenance, troubleshooting and repair on GE 3D metal printing systems while maintain EHS and compliance.
• One of the key function would be also serve as responsible key account engineer to assigned selected few customer(s); establish regulation communication and coordinate on PM planning, facilitate service delivery including parts, tooling arrangement, and also facilitate quotation process as well as logistics progress with related parties both internal and external.
• Own customer issues from receiving to resolution delivery. Proactively follows process requirement, to engage with other team members and supporting team including global technical support, project management, ordering part via inventory and logistics, and engineering team for fast support needs and problem solving.
• Timely and accurately document service history and technical information recorded in accordance with quality report, work process requirement and technical procedure/manual requirements.
• When necessary, support customer in the application of GE 3D metal printing systems.
• Acting as the frontline with customer, maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities where necessary
• Keep up to date with competitor information and market trends.
• Possible other tasks assigned by the manager

Qualifications/Requirements:

• Bachelors Degree in Engineering or Mechatronics preferred.
• Trained electrical or mechanical engineering technician with experience in the 3D printing area
• Ability to work independently under pressure, with can-do attitude.
• Must be able to effectively manage a project/task from start to finish
• Excellent organizational skills and ability to be a team player
• Strong oral and written communication skills.
• Ability to travel intensively and work back to back under tough situations.
• Effective problem solving skills with strong analytical and organizational ability.
• Language: English fluent in oral and writing.
• Must be proficient in Microsoft Office Suite. CAD (any platform) capability is a plus.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Prior project management or key account service engineer experience is a plus. * Humble: respectful, receptive, agile, eager to learn

• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information

Relocation Assistance Provided: No

General Electric