Job Description

Job Title

Field Service Engineer- MRI/CT

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all. You are responsible for Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
• The FSE would also provide Demonstration Support for the system in the region
• The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would implement FCO

Selling :

• As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
• The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

• FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

To succeed in this role, you’ll need a customer-first attitude and the following

• 3+ years of exp
• Experience in Service, Maintenance and installation.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.