Job Description

Job Title Field Service engineer



Job title:
Field Service Engineer

Your role:

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT/MRI/Cathlab/XRay/Ultrasound)

• Basic troubleshooting, installation, maintenance and repair on designated equipment
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
• The FSE would also provide Demonstration Support for the system in the region
• The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would implement FCO.
• Ensure Reduced down with timely updates to customer.
• Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

• As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job\xe2\x80\x99s purview
• The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

• FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.

You\'re the right fit if: (4 x bullets max)

• BE- Any engineering
• 3+ years of experience
• Experience in troubleshooting, Maintenance and installation of medical Equipment.
• Good Communication skills

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you\xe2\x80\x99re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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