Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you\'ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people\'s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Job Title: Field Service Engineer

Location: Pune.

Reporting to: Senior Manager Field Service, South Asia.

Relevant expereince 3 to 5yrs.

Educational Qualification: BE/Diploma Instrumentation/Electronics/Computer Science

Experience: Experience on handling Installation, qualification and maintenance of hardware systems in pharmaceutical and Biopharmaceutical industry. Candidates with relevant experience on electrical and automation systems (PLC, SCADA systems from Siemens/Rockwell) would get preference.

Job responsibilities:

• Installation and Maintenance of all the hardware systems marketed by Process Solutions division in Indian subcontinent.
  • Primary area of coverage - Pune, Aurangabad, and Ahmedabad
  • Secondary area of coverage - Rest of India, Bangladesh, Sri Lanka and Nepal.
• Installation of Semi-automated and Fully automated process equipment\'s like Single Use Bioreactor, Single and Multiuse chromatography systems/TFF/NFF systems, Integrity testers etc.
• Managing basic automation support needs - troubleshooting of Automation issues, reloading back ups/images, Familiar with domain and network terminologies.
• Collaboration: Work closely with Manufacturing, sales and sales support teams to meet the customer expectations on service deliverables.
• On time delivery of services: To ensure service delivery timelines and commitments to our customer are met.
• Compliance: Ensure all the service support activities are performed aligning with company internal policies and processes and that there are no deviations in the same.
• Utilise Software tools: Effectively use tools like "Service Max", "SFDC", "Office 365", "Outlook" for all service support tasks and reporting.
• Promote Field Service business: Promote company products and services, as may be applicable, for generation of additional business for our compnay.
• Reporting: Ensure all reporting related to service support activities is documented, maintained and reported as per requirement.

Tools and resources

• Remote working provision.
• Laptop with internet connectivity.
• Access to tools like - Service Max, SFDC, Office 365, Outlook, Catalyst, Concur, PR portal

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!