Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us. Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it. Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.



About this role
[Guidance notes] Really motivate the right candidate to apply. Remember, they’ll hear the same message from lots of companies. So the more you can do to be different, the better chance you’ll have of attracting the best people. The goal here is to introduce the job and the type of activities you'll be involved with and the sort of qualities you should have. Make sure you’re giving them plenty of reasons to choose us by answering:

• Why should they get out of bed to do this job?
• What difference could they make?
• How does the job/team relate to our Values
• Add an exciting / interesting / performance-based job description
• Talk about interesting / exciting project examples
• Use performance-based job descriptions with clear measurable goals

You'll have the following responsibilities

• Service Provisioning

• Site survey to verify the Rackspace, power availability, Asset verification onsite.

• Wireless sitesurvey with help of Ekahau wi-fi sitesurvey tools.

• Tracking the delivery of CPE with logistics / vendor and facilitating delivery at customer premises with proper documentation.

• Coordination with Order Managers, Installation coordinators for appropriate PE port allocation/ configuration and base config for CPE.

• Coordination with customer and Installation coordinators, installation of CPE at site and extend onsite support during Test and Turn up. Also establish rapport with all key technical personnel of customer.

• UAT and Obtaining service commissioning report from end customers.

• Extend support during Upgradation of bandwidth, CPE etc.

• Break fix support for the CPEs which are deployed for enabling our Managed Services (MPLS) Implement involving configuration and provide onsite field support for DATA/VOICE/WLAN/SECURITY customer networks.

• DE install the CPEs and coordination for asset recovery.

• Breakfix Support

• Break fix support for the CPEs which are deployed for enabling our Managed Services (MPLS) Implement involving configuration and provide onsite field support for DATA/VOICE/WLAN/SECURITY customer networks.

• Coordination with OEM for troubleshooting and help to raise RMAs for replacing the hardware.

• Project Implementation to Support

• Preparation of configurations, documents work onsite for implementation and arrange signoff from customer. During project implementation support the equipment POST, implementation and post implementation tasks onsite.

• Maintain management systems, fault diagnosis and debugging tools. Provide network test facilities to support effective fault resolution and network improvements.

• Infrastructure Support

• on-site support: Installation of Cross connect switches, PE routers, L2 & L3 switches available in the GPOP.

• Should have knowledge of TELCO equipment which are collocated in GPOPs like Telco MUX, Switches, MDF/DDFs, tag blocks etc .

• Should have knowledge on wiring & cabling ( Optic & Data cabling ) to interconnect cables to equipment.

• Manage vendors who visit node site as per the maintenance guidelines during equipment installation and commissioning.

• Assist in Support portfolio simplification whenever possible upto his job remit.

• Typical problems are unknown, complex, cross LOB.

• Follow guidelines from BT to Transform the way of supporting and working

• Support early investigations/research/feasibility/analysis to assess viability (technical / operational) of technology opportunities.

• Supporting CI & Standard work;

• Influence & take training and academies to ensure we have appropriately skilled people for current and emerging/future technologies.

• Will matrix manage work with technical teams, often multi-skilled and including external vendor/supplier teams;

• Will manage key vendor relationships as required for BAU operations from support perspective;

• Will manage communication with multiple stakeholders e.g. senior leaders, finance, vendors, regards to BAU service operations perspective.

You'll have the following skills & experience

• High level of customer focus

• Good communication and presentation skills.

• Manage expectations of management and business in service delivery and cost benefit realization

• Working in a blended environment with partners, vendors & captive resources.

Required Educational Qualifications

• B.E./B. Tech. in-
• Electronics & Telecommunications
• Electronics
• IT
• Computer Science

• CCNA/CCNP/CCDP/Cisco Wireless certification preferred,Zeescaler,Fortinet exposure preferred.

Benefits

• As per IJP guidelines
• Please note that as per the revised IJP guidelines for India, you are not eligible to apply for any new roles in case you have been rated “Work to Do” for the last annual performance review i.e. rating for performance year FY 21-22.
• If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful.

It is the responsibility of an applicant to not apply to IJP in case if they have been rated “Work To Do” or are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant



About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT How to Apply It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!






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