Job Description

We are seeking an experienced and technically skilled L2 Support Analyst to support the Fenergo CLM platform used for onboarding, KYC, client due diligence, and regulatory compliance. You will handle escalated technical issues, perform root cause analysis, and support ongoing enhancements and system stability in coordination with business and vendor teams.


Key Responsibilities:


Handle second-level support for the Fenergo platform resolving issues escalated from L1 teams


Troubleshoot complex platform issues related to workflows configurations API integrations UI errors and data issues


Perform root cause analysis using logs system tools and databases


Use SQL to query and validate client data workflow status and rule configurations


Analyze and debug workflows UI logic validation rules and document handling in Fenergo


Liaise with internal stakeholders such as Compliance Operations and IT and coordinate with the Fenergo vendor for unresolved or system-wide issues


Support regular platform releases patch deployments and hotfixes by validating changes in UAT or QA environments


Create and maintain knowledge base articles standard operating procedures and known error documents


Monitor and manage scheduled jobs batch processes and application alerts


Ensure issues are addressed within agreed SLAs and participate in incident problem and change management processes

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.