Job Description

Key Responsibilities

Handle second level support for the Fenergo platform, resolving issues escalated from L1 teams.

Troubleshoot complex platform issues related to workflows, configurations, API integrations, UI errors, and data issues.

Perform root cause analysis using logs, system tools, and databases.

Use SQL to query and validate client data, workflow status, and rule configurations.

Analyze and debug workflows, UI logic, validation rules, and document handling in Fenergo.

Liaise with internal stakeholders (e.g., Compliance, Operations, IT) and coordinate with the Fenergo vendor for unresolved or system wide issues.

Support regular platform releases, patch deployments, and hotfixes by validating changes in UAT/QA environments.

Create and maintain knowledge base articles, standard operating procedures, and known error documents.

Monitor and manage scheduled jobs, batch processes, and application alerts.

Ensure issues are addressed within agreed SLAs and participate in incident/problem/change management processes.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.