Job Description

A telecaller job involves making and taking calls to promote products, generate leads, and provide customer support by communicating with potential and existing customers. Responsibilities include outbound calls to prospects, handling inbound customer inquiries, persuading customers to make purchases, and maintaining accurate call logs and customer records. Key skills for the role are excellent communication, persuasion, problem-solving, and the ability to handle stress and rejection while meeting sales targets.
Key Responsibilities
Outbound Calls:
Proactively contact potential and existing customers to introduce products, services, or appointments.
Inbound Calls:
Handle incoming customer calls to answer questions, address concerns, and provide support.
Sales & Lead Generation:
Explain product features, generate interest, and persuade customers to buy or schedule follow-ups.
Customer Relationship Management:
Gather information, document customer interactions, and maintain accurate records in a database or CRM.
Complaint Resolution:
Professionally address and resolve customer complaints and issues.
Target Achievement:
Work towards and meet daily, weekly, and monthly sales or engagement goals.
Market Research:
Collect feedback from customers to help the company understand market needs and trends.
Essential Skills & Qualities

• Communication: Strong verbal communication and interpersonal skills to engage effectively with customers.

• Persuasion: Ability to convince and influence customers to make purchases or take desired actions.

• Patience & Resilience: Capable of handling negative responses and customer objections with a positive attitude.

• Technical Proficiency: Ability to work with calling systems and update customer records.

• Attention to Detail: Diligent observation skills to understand subtle nuances in customer conversations and maintain accurate records.

• Organizational Skills: Strong ability to manage time, tasks, and maintain accurate records.

JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - NAMRATA
Number - 9109999660
Mail id - namrata@vinayakjob.com

Skills Required