Job Description

Trains, Engages, Implements and Monitors adherence to Raffles Standard Operating Policies, Procedures and LQA Service Standards by all team members of Food Beverage Division (F&B Service and Food Production) Duties Responsibilities: * Train Self,

Trains, Engages, Implements and Monitors adherence to Raffles Standard Operating Policies, Procedures and LQA Service Standards by all team members of Food Beverage Division (F&B Service and Food Production) Duties Responsibilities: Train Self, Understand and Follow Raffles Standard Operating Policies, Procedures and Service Standards Ensure adherence to quality expectation and Brand Standards Ensure all training material is updated Develop, implement and monitor progress of every team member Develop, implement and monitor progress of the divisions strategic training plan Liaise with HODs of Food Production and FB Service to determine the training needs for all team members Conduct daily training sessions for both departments Ensure training, documentation and testing of all team members is completed in the required time frame Coordinate training sessions Conduct regular audits of operation time based on Standard Operating Procedures Manage, analyse and investigate guest feedback, prepare action plans and implement changes for enhancement of guest experience Carry out any other duties as and when assigned by the Management Job Knowledge, Skills Abilities: Should have worked as Team leader in F&B Service for at least one year Prior experience as an F&B Trainer Ability to communicate effectively in English, written and verbal Good computer skills Proficiency in Opera, Micros, Microsoft Office software: Word, Excel and PowerPoint, as a minimum. Excellent communication, interpersonal and organisational skills Is creative and flexible Has passion for excellence Ability to work in a dynamic and team environment Attentive to guest needs Able to work holidays and weekends Able to stand for long periods of time