Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\'s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike. Manages and coordinates Public Relations activities that promote revenue growth generation and supports thehotel\'sbrandpositioningandimage from F&B; point of view.LeveragesandexecutessocialmediastrategiesinpartnershipwithMarketing andHotelF&B;managementteams toachievebrandposition.Cultivates andmaintainsmedia relationships to promote brand/property awareness. Works closely with the F&B; Management to collate database and drive memberships as and when needed What will I be doing?

• Collaborates with Hotel Management, Marketing and F&B; Management on the developmentandexecutionofPublicRelationsstrategiestodriveRevenuethroughtheuse of media relations (print, TV, internet and radio) and social media.Collaborates with and leverages Conrad Pune Marketing & F&B; team for the information.

• Cultivates and maintains strong, positive guest relationships on a national, regional and local level through personalized pitches, face-to-face meetings and familiarization tours. Primary liaison for guest inquiries and site visits at the hotel. Directly handle media requests, including developing pitch materials and providing media interview support. Develops compelling ideas for pitching stories to media. Maintains creative materials and media site for all F&B; requirements.

• Collaborates with DOFB & Marcom Manager to maintainhotels\'socialmediachannelstopromotegreatercustomerengagementandto promote special rates, special events and propertyannouncements.Responds to guest requests/feedback on mails after due consultation with the F&B; Management.

• Workscollaborativelywithkeyinternalteamstodevelopandpromotespecialeventstodrive local and leisure business to the outlet.Develop promotions that are newsworthy.

• Distributeconcept notes to guests;liaisonwithinfluencers&promoters;proactive placement of stories with local/regional/national database via appropriate medium such as emails, datalekt, sms.

• RSVP and Guest Management for F&B; Events as and when they happen

• Drive Database collection and HH Enrolments

• To meet all guests in the hotel and do satisfaction check and escalate any concerns as and when needed

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• CoordinateswithCorporateF&B; Head for sharing content and creatives

• Collaborate with Brand PR/Marketing teams on new initiatives.

• AssistsinternaldepartmentswithPRandsocialmediaactivities

• Assistsinpromotingpositivehotel relationships and partners

What are we looking for? A F&B; PR Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: We are passionate about delivering exceptional Guest experiences.

• Integrity: We do the right thing all the time.

• Leadership: We are leaders in our industry and in our Communities.

• Teamwork: We are team players in everything we do.

• Ownership: We are owners of our actions and decisions.

• Now: We operate with a sense of urgency and discipline.

• At least 2-3 years of working experience in the Public Relations department of international brand hotels.

• Possess creative writing skills.

• Strong knowledge of advertising media planning and printing production.

• Knowledge in Word, Excel, web and basic knowledge of desktop publishing systems.

• Organized, detail-oriented and good administrative skill.

** Flexibility to respond to a range of different work situations

• Good communication

• Fluent in spoken and written English to meet business needs.

• Strategic, creative and flexible.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!