Job Description

Key Responsibilities

Operations Management

Oversee day-to-day operations of restaurants, bars, banquets, catering, and in-room dining. Implement and monitor MFPL's Standard Operating Procedures (SOPs) for F&B service. Ensure consistency in food quality, presentation, and service across all outlets.

Financial & Business Management

Develop and manage budgets, cost controls, and revenue forecasts for the F&B department. Drive profitability through innovative promotions, events, and upselling strategies. Monitor purchasing, stock levels, and wastage to optimize costs.

Team Leadership

Recruit, train, and mentor F&B staff in line with MFPL standards. Create staff schedules to ensure efficient service operations. Motivate the team, build a culture of service excellence, and manage performance.

Guest Service Excellence

Ensure personalized and memorable guest experiences at all touchpoints. Address guest queries and complaints promptly, ensuring guest satisfaction. Build long-term relationships with guests to encourage loyalty and repeat visits.

Compliance & Standards

Ensure compliance with food safety, hygiene, and liquor regulations. Conduct regular audits to maintain MFPL's service and cleanliness standards. Uphold health & safety practices in all areas of food and beverage service.

Qualifications & Skills

Bachelor's degree/diploma in Hotel Management, Hospitality, or a related field. Minimum 5-7 years of progressive experience in Food & Beverage, with at least 2-3 years in a managerial role. Strong knowledge of F&B trends, guest preferences, and industry best practices. Excellent leadership, communication, and interpersonal skills. Proven ability to manage budgets, control costs, and drive revenues. Proficiency in POS systems and MS Office applications.

Key Competencies

Guest-focused with exceptional service orientation. Strong business and financial acumen. Ability to lead, inspire, and manage diverse teams. High attention to detail and operational excellence. Strong organizational and multitasking abilities.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Work Location: In person