Job Description

Position Title

: Food & Beverage Host

Job Location

: [Insert location]

Reports To

: Restaurant Manager / F&B Supervisor

Job Summary

:

The Food & Beverage Host plays a key role in creating a welcoming atmosphere for guests. This position is responsible for greeting and seating customers, managing reservations, and providing general support to the restaurant's front-of-house operations. The host ensures that guests have an excellent dining experience from the moment they arrive.

Key Responsibilities

:

Guest Greeting & Seating

: Greet guests warmly upon arrival and direct them to their assigned tables based on availability and reservation status.

Reservation Management

: Maintain the reservation book and manage reservations efficiently using the system. Ensure that guests are seated in a timely manner, according to the reservation schedule.

Guest Interaction

: Provide excellent customer service, ensuring all guests feel welcome, valued, and informed about wait times, restaurant specials, or menu items.

Waitlist Management

: Manage and maintain a waitlist during peak hours, informing guests of expected wait times, and providing updates as necessary.

Communication

: Communicate effectively with waitstaff, kitchen staff, and management to ensure smooth operations and prompt guest service.

Maintaining Cleanliness

: Ensure the front-of-house area is clean, organized, and inviting. Monitor the cleanliness of the entry area, restrooms, and seating areas.

Handling Inquiries

: Answer phone calls, assist with reservations, and respond to inquiries about restaurant hours, menu items, or special events.

Assist with Special Requests

: Handle guest requests, complaints, and concerns with professionalism and efficiency, ensuring they are addressed appropriately.

Supporting F&B Staff

: Provide additional support to servers, bartenders, and kitchen staff as needed. Assist with opening/closing duties.

Upholding Safety Standards

: Follow health and safety guidelines, ensuring a clean and safe environment for guests and staff.

Required Skills and Qualifications

:

Previous experience in hospitality or customer service preferred. Excellent communication and interpersonal skills. Friendly, approachable, and professional demeanor. Ability to manage high-stress situations and multiple tasks. Knowledge of restaurant reservation systems (e.g., OpenTable, Resy) a plus. Ability to stand for long periods of time and occasionally lift up to 25 pounds. Strong organizational and multitasking abilities. Flexibility to work evenings, weekends, and holidays as needed.

Physical Demands

:

Must be able to stand for extended periods of time. Must be able to move quickly and efficiently in a fast-paced environment.

Work Environment

:

Fast-paced, high-volume restaurant. Interactions with customers, kitchen staff, and management.
Job Types: Full-time, Fresher

Pay: ₹17,989.75 - ₹19,027.03 per month

Benefits:

Food provided Paid sick time
Work Location: In person