is responsible for supervising and coordinating the daily operations of the Food & Beverage department. The role ensures smooth service, quality food presentation, and customer satisfaction while maintaining hygiene, inventory control, and staff discipline. The position acts as a link between the management and the service/kitchen teams to deliver consistent guest experience and operational excellence.
Key Responsibilities:Operations & Service:
Supervise F&B counters, concession areas, or restaurant sections to ensure smooth service.
Monitor preparation, presentation, and service of food & beverages according to company standards.
Coordinate with kitchen and service teams for timely order delivery, especially during peak hours (show intervals / meal hours).
Handle billing, POS operations, and daily sales reconciliations.
Ensure compliance with hygiene, safety, and quality standards (FSSAI norms, FIFO system, etc.).
Monitor stock movement and raise daily indents to the Store team.
Conduct daily pre-opening checks (equipment readiness, staff grooming, cleanliness).
Customer Experience:
Ensure courteous and prompt guest service.
Handle guest complaints or feedback professionally and ensure timely resolution.
Promote upselling and combo offers to maximize sales and profitability.
Team Management:
Supervise and train F&B Associates, Cashiers, and Stewards.
Conduct shift briefings, allocate duties, and ensure team discipline and grooming standards.
Assist the Manager in preparing duty rosters and performance monitoring.
Reporting & Coordination:
Maintain records of sales, wastage, and inventory.
Submit shift and daily reports to the Assistant F&B Manager.
Coordinate with other departments (Housekeeping, Purchase, Maintenance) for smooth operations.
Key Skills Required:
Excellent communication and guest-handling skills
Leadership and team coordination
Knowledge of POS / billing software
Basic food safety & hygiene awareness
Ability to handle fast-paced service environments
Attention to detail and problem-solving skills
Educational Qualification:
Diploma / Degree in Hotel Management or F&B Service
Certification in Food Safety (preferred)
Experience:
2-4 years of experience in F&B operations, preferably in multiplexes, QSRs, or hospitality outlets.
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹25,000.00 per month
Benefits:
Flexible schedule
Health insurance
Leave encashment
Life insurance
Paid time off
Provident Fund
Work Location: In person
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