Job Description

An F&B (Food & Beverage) Executive in the hospitality industry is responsible for overseeing the daily operations of a restaurant, hotel, or similar establishment's food and beverage service. This role involves managing staff, ensuring quality and consistency in service, handling customer feedback, and maintaining high standards of hygiene and safety. Ultimately, the F&B Executive strives to enhance customer satisfaction and contribute to the establishment's profitability. Here's a more detailed breakdown of the responsibilities:Operational Management:

Directing and coordinating daily food and beverage operations:

This includes managing everything from breakfast service to dinner service, ensuring smooth and efficient operations.

Overseeing staff:

This involves hiring, training, scheduling, and performance evaluation of all F&B staff, including servers, bartenders, and kitchen staff.

Ensuring quality and consistency:

Maintaining high standards for food preparation, presentation, and service to meet customer expectations.

Handling customer feedback:

Addressing customer complaints and resolving issues promptly and effectively to maintain customer satisfaction.

Managing inventory and supplies:

Monitoring inventory levels, ordering supplies, and ensuring proper storage to minimize waste and maintain adequate stock.

Controlling costs:

Analyzing financial data, identifying areas for cost reduction, and implementing strategies to improve profitability without compromising service quality.
Staff Management and Development:

Leading and motivating the F&B team:

Providing guidance, support, and training to staff to enhance their skills and foster a positive work environment.

Developing and implementing service standards:

Creating and enforcing service protocols to ensure consistent and efficient service delivery.

Conducting staff training and development:

Providing ongoing training to improve staff performance and ensure they are up-to-date on the latest service techniques and industry trends.
Customer Service:

Ensuring guest satisfaction:

Creating a welcoming and enjoyable dining experience for all guests.

Addressing guest inquiries and requests:

Handling guest needs and concerns promptly and professionally.

Developing and implementing strategies to enhance guest experience:

Finding ways to exceed guest expectations and create memorable dining experiences.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

Day shift Evening shift Fixed shift Morning shift
Work Location: In person