The F&B Captain is responsible for supervising restaurant operations, ensuring excellent guest service, coordinating staff, and maintaining F&B standards. The role focuses on delivering memorable dining experiences and smooth service flow.
Key ResponsibilitiesGuest Service
Welcome guests and ensure a pleasant dining experience.
Handle guest queries, complaints, and special requests efficiently.
Ensure timely service of food and beverages.
Monitor table setup, cleanliness, and ambience of the restaurant.
Operational Responsibilities
Supervise daily restaurant operations during the shift.
Assign duties to service staff and ensure performance according to standards.
Ensure proper sequence of service is followed at all times.
Coordinate with kitchen and bar teams for smooth service.
Check buffet setups, cutlery, glassware, and linen before service.
Ensure proper billing, KOT/BOT handling, and cash control procedures.
Team Leadership
Train and guide service staff (Waiters, Stewards).
Conduct briefings before each shift.
Monitor grooming, discipline, and punctuality of team members.
Assist in performance evaluation of service staff.
Inventory & Hygiene
Maintain inventory of crockery, cutlery, linen, and equipment.
Ensure the restaurant meets hygiene and safety standards.
Report breakage and maintenance issues on time.
Ensure compliance with FSSAI and hotel safety guidelines.
Skills & Qualifications
Diploma/Degree in Hotel Management or equivalent.
F&B service supervisory experience preferred.
Strong communication and guest-handling skills.
Knowledge of food & beverage service standards.
Leadership, multitasking, and problem-solving abilities.
Familiarity with POS & billing systems.
Work Conditions
Rotational shifts, weekends, and holiday duty as required.
Physically fit to stand for long hours and handle fast-paced operations.
Job Types: Full-time, Contractual / Temporary
Contract length: 11 months
Benefits:
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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