Job Description

As an F&B Associate at Coco Lagoon Resort, you will be part of a passionate team that delivers warm hospitality and exceptional dining experiences. You will be responsible for providing courteous, efficient, and professional food & beverage service across the resort's restaurants, banquets, and in-room dining, ensuring every guest leaves with a memorable experience.

Key Responsibilities

Guest Experience

Welcome and greet guests with a friendly and professional attitude. Guide guests through the menu, answer queries, and make recommendations. Take and deliver accurate food & beverage orders promptly. Ensure high levels of guest satisfaction by anticipating and fulfilling needs. Handle guest feedback or complaints tactfully and escalate when necessary.

Service & Operations

Set up and maintain dining areas, ensuring tables, buffet counters, and bars are well-presented. Provide efficient table service in accordance with resort SOPs. Support banquet functions, special events, and in-room dining service as required. Handle billing and payment transactions accurately. Maintain cleanliness and hygiene of service stations and work areas.

Teamwork & Communication

Work closely with kitchen and bar staff to ensure smooth service flow. Support colleagues during peak business periods and maintain team harmony. Communicate guest preferences and requests to supervisors and relevant teams.

Health, Safety & Compliance

Follow all food safety, hygiene, and resort health & safety standards. Ensure proper handling and service of alcoholic beverages as per regulations. Comply with Coco Lagoon's grooming, discipline, and operational policies.

Skills & Competencies

Strong communication and interpersonal skills. Passion for guest service with a positive and energetic attitude. Ability to multitask and remain calm under pressure. Basic knowledge of food & beverages; wine and cocktail knowledge an added advantage. Professional appearance and team-oriented mindset.
Job Types: Full-time, Permanent

Pay: ?12,500.00 - ?18,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person