Job Description

Job Purpose:

The Food & Beverage Associate is responsible for delivering courteous, efficient, and high-quality food and beverage service to guests, ensuring a pleasant dining experience while maintaining hotel service standards and hygiene practices.

Key ResponsibilitiesService & Guest Handling

Greet guests warmly and escort them to their tables. Present menus, explain dishes and beverages, and take accurate orders. Serve food and beverages promptly as per service standards. Ensure guest satisfaction and handle basic complaints professionally.

Restaurant Operations

Set up tables, side stations, and service areas before operations. Clear tables and reset them efficiently during service. Maintain cleanliness and hygiene of service areas at all times. Follow standard operating procedures (SOPs) for service.

Food Safety & Hygiene

Adhere to food safety, hygiene, and sanitation standards (FSSAI norms). Follow personal grooming and uniform standards. Ensure proper handling and storage of food and beverages.

Billing & Controls

Prepare bills accurately and process payments when required. Follow cash handling procedures and obtain proper authorization. Avoid wastage and report breakages or shortages.

Coordination & Teamwork

Coordinate with kitchen staff to ensure timely service. Assist colleagues during peak hours. Communicate guest feedback to supervisors.

Safety & Compliance

Follow safety guidelines and emergency procedures. Support fire safety and emergency drills. Comply with hotel policies and statutory requirements.

Qualifications

Minimum 10th / Plus Two / Diploma in Hotel Management or equivalent. Food safety certification is an added advantage.

Experience

1-3 years of experience in hotel / resort / restaurant service. Freshers with good attitude may also be considered.

Skills & Competencies

Good communication and interpersonal skills. Pleasant personality and customer-oriented attitude. Ability to work in shifts, weekends, and holidays. Team player with attention to detail.

Other Requirements

Physically fit to perform service duties. Willingness to learn and adapt to service standards.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

Do you have any experience in Hotel Industry? How many years of experience do you have in Hotel Industry?
Location:

Kollam, Kerala (Preferred)
Work Location: In person