Job Description

About Us IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.



Your day to day • Meet and greet all guests, and potential guests, at the front of the F&B outlet by ensuring the following: • - Ensure the F&B outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards. - Ensure F&B outlet operating equipment is clean and in working order - Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy. - Welcoming guests to the F&B outlet. - Being attentive to guest requests • Escort guests to their preferred table or reserved table and seat guests according to F&B outlet standards. • Take telephone bookings and document them in the Reservation book according to F&B outlet standards. • Train waiter staff and bus staff in hostess standards. • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor. • Maintain responsibility for the cleanliness of hostess stations. • Maintain responsibility for the cleanliness of all menus and drink menus. • Assist with food & beverage service • Maintain detailed knowledge of the menu, including daily specials. • Ensure tables are cleared quietly and efficiently. • Being passionate about people and service • Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisors. • Ability to comply with local laws regarding food handling or serving of alcohol • Reading and writing abilities are used often when taking orders, completing paperwork, etc. • Basic math skills are frequently used when handling cash and credit Have the ability to work a flexible schedule including nights, weekends and/or holidays



What we need from you Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements



What we offer We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. At IHG, you enjoy a competitive financial and benefits package which includes healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.