Job Description

Job Title Factory Order Management Specialist

The Factory Order Management Specialist is responsible for supporting the implementation of all Factory Order Management processes to ensure alignment with customer requirements and fulfillment of commitments, working under general supervision. The role ensures orderbook quality, confirms delivery dates for internal customer orders, ensuring alignment with supply planning goals and customer needs.
The role prioritizes and processes order backlogs for assigned Key Markets efficiently, aiming to meet customer demands promptly. The role reviews system configurations, collaborates with international Key Markets to address challenges, validates sales orders meticulously, and coordinates with various departments for effective order handling and tracking.
Your role:

• Confirms delivery dates of orders to internal customers with meticulous attention to detail, ensuring seamless alignment with supply planning objectives and adherence to customer requirements.
• Prioritizes and executes order backlog for assigned Key Markets, proactively employing efficient strategies to expedite order processing and meet customer demands.
• Reviews system configurations, initiate changes, and process upgrade orders, collaborating closely with international Key Markets to address and resolve any order-related challenges or discrepancies.
• Validates sales orders, conducting thorough verification of all relevant information to ensure accuracy, completeness, and compliance with established standards and procedures.
• Ensures execution of straightforward backorders with the Factory, ensuring seamless coordination to fulfill customer requirements promptly and maintain satisfaction levels at a high standard.
• Provides guidance to Sales and Service teams, addressing inquiries, resolving issues, and facilitating smooth order transactions, thereby ensuring optimal customer service throughout the sales process.
• Contributes to cross-departmental collaboration with Marketing, Config Management, Service Engineering, and Order Managers to implement configuration changes and enhancements as needed.
• Guides the timely execution of SAP transactions for order handling, maintaining up-to-date and accurate data in the SAP order book to facilitate efficient order management and tracking.

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You're the right fit if:

• 3- 6 years of experience with in areas of Order Management, Logistics, Process Improvement, Business Administration
• Bachelor's Degree in Supply Chain, Operations ,Business Administration, or equivalent.

Preferred Skills:

• Quality Specifications
• Supply Chain Management (SCM)
• Troubleshooting
• Enterprise Resource Planning (ERP) Systems
• Order Management Software
• Data Analysis & Interpretation
• Business Acumen
• Data Management
• Order Fulfillment

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Skills Required