F&a Ops Processing Specialist

Year Chennai, Tamil Nadu, India

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Job Details:

Analyzing customer data requirements/queries to design solutions for our Banking customer that yield long term benefits and better customer experience
Managing the Change request activity for the respective processes
Identify tasks with automation potential together with production teams and clients and implement automation with RPA and other applicable technologies
Process mapping and documentation / liaise with relevant stakeholders to review possible improvements to processes and procedures
Performing Root Cause Analysis to provide issue resolution and managing customer escalations
Ensuring customer satisfaction and strive to meet service standards
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Job Requirements & eligibility Criteria:

Graduate with minimum of 5+ years of work experience in an international BPO Banking process is a must (preferably in Business Banking)
Graduate with Accounting/finance/commerce educational background are preferred.
Candidates must possess a Project Management certification like PMP, Prince2 etc.,
Knowledge with implementation experience of Quality methodologies like Six Sigma, Lean, Kaizen etc., is preferable
At least 2+ years of experience in a role where analysis of large volumes of data and provide issue resolution to customers is involved.

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