Job Description

EXPERIENCED SYSTEMS DESIGN SPECIALIST - VOICE Overview Boeing is the world\'s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India\'s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people\'s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. The Communication & Collaboration team is currently looking for an Experienced Systems Design Specialist - Voice to the join the team. Position Responsibilities: Performs product and component management to ensure technical viability and cost-effectiveness from the point where it is evaluated through implementation and support, to retirement. Uses technical expertise to help business partners and others by answering technical inquiries regarding the usage, trouble-shooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products. Applies knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex, escalated delivery systems problems. Works with appropriate product supplier for enhancements and issues not resolved in-house. Chooses appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management. Documents resolutions/analyses according to support procedures. Break/Fix Support and Complex Move/Add/Changes of infrastructure Support production break fix tickets and major incidents Coordination with customers and vendors on break fix tickets and major incidents Basic Qualifications (Required Skills/Experience): Bachelor\'s degree or higher level of education Knowledgeable on different telephony systems and technologies (VoIP, Analog, PBX, IP, etc.) Network routing experience Ability to collaborate multi-functionally with different departments and vendors Strong analytical skills and able to work independently to solve challenging problems Preferred Qualifications (Desired Skills/Experience): Ability to multi-task and work towards deadlines Strong analytical skills and able to work independently to solve challenging problems Cisco infrastructure knowledge Familiarity with Cisco CUCM, Cisco SBCs, Cisco Unity Connection, Cisco WebEx Experience with MS Teams Security Clearance a plus Typical Education/Experience: Bachelor\'s or Master\'s degree with 8 -12 years related work experience or an equivalent combination of education and experience Relocation: This position offers relocation within India Export Control Requirements: Not an export control position Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\'s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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