Job Description

Experienced Customer Relations Specialist

Company: Boeing India Private Limited

Job ID: 00000356167

Date Posted: 2023-02-05-08:00

Location: IND - New Delhi, India

Qualifications:

Overview

Boeing is the world\xe2\x80\x99s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India\xe2\x80\x99s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts \xe2\x80\x93 enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people\xe2\x80\x99s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Boeing India Engineering is looking for Experienced Customer Relations Specialist to be based out of New Delhi, India.

Position Responsibilities:

Act as the primary point of contact, to be responsible and accountable for assigned operational accounts within the business unit.

Make use of flight operations and/or technical expertise to provide day-to-day support to assigned accounts by resolving customer inquiries and issues, like coordinating change requests, data and service deliveries, order entry and fulfillment processes, as well as billing enquiries, while proactively communicating with customers to ensure satisfaction. Coordinate the application of enterprise-wide resources when necessary.

Establish and maintain relationships with applicable levels of assigned accounts, including the focus of receptivity, dissatisfaction, and power for applicable aspect of customers\' operations and Jeppesen\'s portfolio.

Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.

Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs.

Assure protection of existing revenue by planning and closing the renewal of expiring, outdated, or underpriced contracts

Serve assigned operational accounts as the initial point of contact and reference for the entire portfolio, providing information, identifying requirements to bring in other Account Managers and ensuring customer receives appropriate communications on new, enhanced, or sun-setting services.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

A mix of experience working in an airline\xe2\x80\x99s flight operations and/or dispatch team, plus experience in customer support or account management role is preferred.

Must have the ability to document and deliver professional, clear, and concise communications.

Must have the ability to work collaboratively.

Must be proactive, adaptable and open-minded, with a go-getter kind of attitude.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 years\' related work experience or an equivalent combination of education and experience (e.g. Master + 8 years\' related work experience.)

Relocation:

This position does offer relocation within INDIA.

Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation: Relocation is available for eligible candidates, if authorized

Export Control Requirement: Not an export control position

Safety Sensitive: This is not a safety sensitive position

Contingent Upon Award Program This position is not contingent upon program award

Experience Level: Individual Contributor - 3

Job Type: Regular

Job Code: KADSI3 (K27)

Boeing