Job Description

Led by Rodolphe Saad\xc3\xa9, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group\'s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Job Title : Executive/Senior Executive - Long Idle - Customer Service
Department : Customer Service - Longstay
Reporting To : Manager - Long Idle - Customer Service
Location : Mumbai

Key Responsibilities

• Ensure all locations sending the idle notices to the consignee/shipper and the custodian as per
• the guidelines.
• Issuing letters to Customs and sending reminders if case not resolved.
• To monitor the responses received from the consignee on the imports above 30 Days and follow
• up till the units are cleared.
• Follow up with the Load port for additional information and assistance from the consignee/ shipper.
• To track the potential long stay and idling units based on the responses from the consignee and
• the nature of the cargo (particularly low value cargo). Alert the head office about the same.
• To track all the perishable and reefer containers, follow up with consignee to ensure immediate

clearance before the cargo expiry. If possible abandon of such cases then alert the concern stake
holdersincluding the POL/Shipper/Head Office/Line Management/HoLogistics/Consignee/Custodian & Customsabout the sensitivity of the case, consequences and the
cost involved including destruction of cargo.

• Communicate and take approval from HO Logistics for cases where waiver request received

from theconsignee - Negotiate with consignee for more recovery as well resolve the case
immediately.

• Maintain all above 30 days Master database file which include all the information of Longstay

cases(Notices issued, letter issued to custodian/customs, shipper/consignee response &
current status).

• Ensure the necessary DDSM updation for all the waiver cases solved.
• Ensure necessary moves updated for the containers cleared through auction/destruction or

destuffed where no recovery from consignee. Provide the information to DDSM desk for all such
cargoes for D&Dcleaning of such containers.

• May have to visit the Custodian & Customs to discuss about the delay in disposal / if the case

is notprogressing and escalation if no response/results from the authorities.

• Follow up with Legal team and the lawyers till containers back to our custody as empty.
• Review cases with the management where legal advice may be required and cases where
• Management involvement is necessary.
• Prepare Reports on the performances and the trend of Long stay based on Locations/ Services/
• Commodity.
• Ensure regular detailed review to measure progress and update the management fortnightly
• Publish Monthly statistics based reasons such as: -

o Containers are detained/seized for any reason by any lawful government agency
o Consignee delaying but showing interest to clear
o Consignee demanding waiver of charges
o Under custodian control (Awaiting Auction/destruction)
o Container is to be re exported to another country
o Dispute between shipper and consignee.
o Court case

Key Performance Standard

To ensure Import Long stay units below 500 All India
To ensure units above 180 days are in the Auction list

Requirements And Specific Skills:

• Minimum Graduate
• 2-4 years experience in shipping/CFS.
• Excellent written and verbal communication
• Result oriented and highly motivated self-driven individual
• Legal Knowledge related to shipping and Customs Act.
• Knowledge of procedures location wise
• Good Analytical Skills.
• Good with MS-Office Tools

Please ensure you are familiar with the CMA CGM Corporate guidelines

CMA CGM