Executive Operations
Job Description
Job Title :Executive - Axis Operations Position Executive -Axis Operations No. Of Positions 2 Department Operations Function Operations-AXIS Reporting to Deputy Manager-Axis Operations Band 5A Location Gurugram - 90A Last date of submission Key Responsibilities: 1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION MANAGEMENT Weekly/Fort-nighly Governance calls/Meetings and managing Axis Protection support desk Quality of Business discussions and drive for Protection Issuance for Circle/cluster MOM drive and ATR resolution 2) ESCALATION & QUERY MGMT Single point of contact ALL Complaint and query / Under writing management for protection business 3) TRAINING : Train and educate distribution on the various ops process and new initiativesand address FAQs on Protection Measure of Success: . 50% M0 issuance and 65% M2 Issuance .100% Service and complaint resolution within TAT .Bank Partner, Customer satisfaction score-top 2 boxes with more than 70% .Customer retention and reduction in leakage .Ops process awareness and trainings in Distribution team on ops processes and policies .Audit ratings of 2 or above in all internal audits
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Job Detail
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Job IdJD3069335
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear