Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Executive Operations - PAS

Purpose of job:

To provide the first line of support pertaining to background verification of roles and candidates, across the British Council delivering quality customer service.

Experience areas:

• Problem solving skills associated with an HR Administrative environment with good attention to details
• Pro-active and used to working with tight deadlines
• Good customer service skills
• Good time and task management skills
• Aware of Information Security and undertaking work in a controlled role
• Strong written and verbal communication skills
• Basic MS Excel and MS Word skills.
• Highly desirable, but not essential prior experience in Background Screening.

Knowledge of:

Essential

• Beginner level experience in background screening process with a multinational company
• Intermediate English Communication Skills. (IELTS Band 6.5 and above equivalent)
• Good Computer (MS office, typing and keyboard handling skills)

Desirable

• Understanding of Success factors ?

Accountabilities, responsibilities and main duties:

(including people management and finance)

Accountabilities:

Background Screening - Processing:

• Process Screening Requests
• Validate 2nd level documents Check
• Monitor screening progress on vendor portal
• Update progress using internal logs
• Verification with third parties and candidate
• Analyse the risks from the discrepancies in screening using British Council Escalation Matrix
• Investigate screening anomalies using British Council Escalation Matrix
• Provide PAS owner with data for Risk Review Report
• Create and complete candidate checklist

Record Keeping and Retention

• Keep record of the daily activity
• Keep record of emails and maintain PAS mailbox
• Keep record of issues and escalations
• Extraction of data and completing candidate file
• Purging data after defined period
• Delivering personnel file to HR

Relationship Management

• Use of defined escalation point
• Regular update with defined PAS Owner
• High Level update with Global PAS Lead

Qualifications:

Required:

• Any Graduate

Further Information

Pay Band - 4

Contract Type - Indefinite

Department/Country-GM/India - Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.