Job Description

We are looking for a dynamic and results-driven Telemarketing Representative to join our team. In this role, you will focus on lead generation, promoting offers, obtaining customer feedback, handling payment follow-ups, conducting renewal calls, and maintaining daily reports. Strong verbal and written communication skills are essential to ensure clear and effective interactions with customers. Key Responsibilities : - Make outbound calls to potential customers to generate leads for our products/services. - Identify prospects through cold calling, networking, and referrals. - Promote current deals, discounts, and special offers to both new and existing customers. - Effectively communicate the value of our services and encourage customers to take advantage of current promotions. - Collect valuable feedback from customers regarding their experiences with our services.- Document the feedback accurately and report it to line Manager for further analysis and improvements. - Contact customers to follow up on outstanding payments or billing issues. - Ensure timely resolution of payment-related queries and maintain customer satisfaction. - Contact existing customers regarding the renewal of services before their contract expire. - Offer renewal options and upsell additional services. - Maintain accurate daily reports on calls made, leads generated, sales, and follow-up activities. - Provide detailed and timely updates on performance, challenges, and opportunities to reporting Manager. Verbal and Written Communication: - Excellent verbal communication skills, with the ability to build rapport with customers over the phone. - Strong written communication skills for reporting and email communication. - Respond to customer inquiries promptly and ensure customer satisfaction through effective communication. Experience : - Prior telemarketing, sales, or customer service experience is preferred (2-3 Yrs of experience). - Experience in the pest control industry or a similar service-based field is a plus but not mandatory. Fresher can also apply. Language - English ,Hindi, Marathi. Qualification: Any Graduate PA : 3- 4 LPA Interested candidates please watsapp me on 8779617605 OR mail (ref:updazz.com)

Skills Required