Job Description

- Great OpportunityWe are hiring for a Sales Representative to work with a leading E commerce CompanyThe Job :You will be responsible for :- Ensuring strong customer service levels are met in line with Company objectives. - Supporting the customer service team in resolving escalated issues or complaints.- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.- Recruiting, training, coaching and performance managing the customer service team.- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.- Supporting the sales team key planning and operations tasks to support the overall objective of the business.- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.- Identifying opportunities for new business development through following up on leads and conducting research on target clients.- New business generation by meeting potential clients to understand needs and providing relevant solutions.- Managing the sales process to close new business opportunities.- Building strong relationships with the existing portfolio of clients.- Setting weekly and monthly activity and revenue targets for the team and driving them to achieve these.- Building a high performing team by providing strong mentorship, coaching and guidance.- Managing a team of 6-10 people.Ideal Candidate :- You have at least 1 year experience within a Business Development / Account Manager (B2B), Customer Service or Sales Operations/Support role, ideally within the Telecommunications industry.- Experience covering Consumer is strong plus.- You possess excellent interpersonal as well as written and verbal communication skills.- You are a strong networker & relationship builder- You pay strong attention to detail and deliver work that is of a high standard- You are a strong mentor and coach who can build high performing teams (ref:updazz.com)