Job Description

At Gemini we are constantly on the lookout for new talent. you can send us your resume at careers@geminiindia.com
Open Positions: #1

Qualification: Any Graduate.

Prime Responsibilities:
All new client data updated within 48 hours & weekly updates of client visit data in Salesforce
Client profiles updated within 24 hours of any complaints received & kept for future references
Ensuring 100% Adherence to Departmental SOPs for all activities within Sales & BDR Department
Provide administrative support for smooth execution of operations, communication & documentation activities at regional level
Ensuring 100% adherence in all quality checks/ audits conducted by internal/ external agencies
Ensuring all Client feedback/ concerns & acknowledged & resolved as per the pre-defined timelines (SLAs) (To be Reviewed via Customer Feedback Reports, Targets not set currently)
Ensure closure of Client grievances in optimal way based on client confirmations for Cause, Cost & Timelines for resolution activities
Publishing Quarterly Analysis of Grievances raised by clients for any patterns & preventive actions in future
Ensure the stay, travel, transport and all logistics arrangements for the guests
Ensure the conference room availability and notice board readiness for customer / principal\'s visit
Ensure that all the messages are conveyed to the relevant employees
Ensure all calls are attended diligently all the time
Ensure all guests are received as per the protocol

Skills required:
Self Driven
Customer Handling Skills
English Communication Skills (Written & Spoken)
Email Writing Skills
Time Management Skills
Must be good at Ms-Office (Excel, word)