Job Description

Job Title Customer Operations - Order Management Executive (Sales)

Location(s) Mumbai

• Responsible for creation of customer Orders in the SAP. Following up for Estimated dispatch date from Singapore and thus, updating to customers.
• Coordinating with both internal & external customer on regular basis to keep them posted on the order related update.
• Should ensure & coordinate with the source plants or manufacturing sites for staging of materials and get the Expected date of deliveries and communicate back to customers/distributors as required
• coordinating with Singapore/Turku/Boston/Netherland team to release shipment & sending final invoice to customer after shipment
• Shipment custom clearance and delivery follow ups with customers and internal stakeholders
• Responsible for creation of free of orders in SAP as well as replacement order for the defective parts supplied to the customer from Singapore/Turku/Boston/Netherland & other key warehouses.
• Ensure the sales & service quotes are entered into system after thorough discussion with Sales & service coordinators across the organization
• Preparing renewal quotes for different types of contacts like CMC, AMC & so on.
• Clean Contract Order Entry in system and sharing acknowledgment
• Warranty Update in system as per guidelines
• Sales Order closure monitoring and on time action
• Support Regional coordinators and KAM for customer like Reliance & others.
• Support and assist in driving regional quote to cash performance improvement
• Dashboard support to increase the visibility of orders, backlog, and actual achievement
• Bridge the gap between Order execution until fulfillment between all related functions
• Align with regional teams on their forecast and execute orders to excel in Region Business and also ensure Support Stakeholders & internal cross function team for development in after sale service contract business model.
• Responsible for creation of return stock transfer order and generation of DN & GI for inward stock movement.
• Raising quality notification for return and damaged parts for credit approval and assigning the QN to the respective person.
• Drive Digitization to next level by implementing appropriate tools
• MIS Update & Customer coordination - Order Entry to Invoice cycle time improvement Invoice disputes with Customers should be completed within 3 days Publish MIS to internal and external customers like distributors and customers on regular intervals
• Key account management for major customers and key distributors.
• Focus on improvement from Clear Order entry timelines across processes.

• Self-starter
• Customer Service orientation
• Experience in data collection and ordering
• Very good verbal and written communication skills
• Well-developed listening skills
• Good working experience SAP (min. 2 years)
• Interpersonal skills
• Command over MS excels and MS word
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability & Agile