Executive Monitoring

Year Mumbai, Maharashtra, India

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Experience- 0-2yrs
Role:

Use specialized tools, to generate search results for our client brands
Understand and address the consumer queries effectively and actively on social media platforms.
Identify and escalate critical and sensitive cases that could lead to a crisis or impact brand goodwill.
Actively draft and publish communication for pro-active social care for customers.
Manage social media conversation volumes with consistency and to manage their own quality of responses.
Identify key issues and pain points as actionable for client to improve the reputation of the brand.
Familiar with Reports, PPT and Excel.

Criteria:

Should be ready to work 5/6 days / rotational Shifts & rotational off
Should be a graduate
At least six months experience with a ORM /BPO / KPO
Should be extremely fluent with written and spoken English
Should be hardworking and have ability to deliver work with high level of accuracy

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