Job Description

Key Responsibilities

1. Operational Excellence & Quality Control

Standards:

Establish, implement, and maintain the highest standards of cleanliness, hygiene, and maintenance throughout all areas of the property (guest rooms, suites, lobbies, restaurants, spa, meeting rooms, offices).

Inspections:

Conduct daily inspections of guest rooms and public areas to ensure brand standards are consistently met.

Inventory Management:

Oversee and control inventory of linen, uniform, cleaning supplies, and guest amenities, ensuring sufficient stock while adhering to budget guidelines.

Laundry Operations:

Manage the entire laundry operation, ensuring efficiency, quality of finish, and timely delivery of guest and house laundry services.

2. Team Leadership & Management

Training & Development:

Recruit, hire, train, coach, and manage the performance of the entire Housekeeping team (Supervisors, Room Attendants, Public Area Attendants, Laundry staff).

Scheduling:

Prepare efficient duty rotas and schedules, managing labor costs while ensuring adequate coverage based on occupancy levels.

Motivation:

Foster a positive and professional work environment, motivating the team to achieve departmental goals and high levels of service.

3. Financial, Safety & Maintenance Coordination

Budgeting:

Prepare and manage the departmental budget, monitoring expenditures, and striving for cost-saving opportunities without compromising quality.

Maintenance Liaison:

Coordinate closely with the Engineering/Maintenance Department to promptly address and rectify maintenance issues in guest rooms and public areas.

Safety & Security:

Ensure all departmental procedures comply with fire, health, and safety regulations, including chemical handling protocols (COSHH) and ergonomic practices.

Lost & Found:

Oversee the proper management and documentation of the hotel/resort's Lost & Found procedures.

Required Qualifications & Skills

Education :

Bachelor's Degree in Hospitality Management, Hotel Administration, or a related field.

Experience :

Minimum 10

+ years

of progressive experience in the Housekeeping department, with at least 4

years

in leadership role (Assistant Executive Housekeeper or Executive Housekeeper) within a quality hotel or resort.

Job Types: Full-time, Permanent

Pay: ?45,000.00 - ?65,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person