Plan, organize, and supervise housekeeping activities to maintain cleanliness and hygiene across guest rooms, public areas, back-of-house, and other hotel facilities.
Ensure adherence to health, safety, and hygiene standards.
Inspect guest rooms, public areas, and housekeeping equipment for cleanliness and maintenance needs.
Coordinate with Maintenance/Engineering and Front Office for smooth room availability.
2. Staff Management
Recruit, train, and develop housekeeping staff to deliver service excellence.
Prepare duty rosters, allocate tasks, and monitor performance.
Conduct regular team meetings and briefings.
Handle staff discipline, motivation, and conflict resolution.
3. Guest Service
Respond to guest complaints or special requests promptly and professionally.
Ensure personalized service standards are consistently met.
Coordinate with Front Office regarding VIP arrivals, special amenities, and preferences.
4. Inventory & Budget Control
Manage housekeeping supplies, linen, and uniforms inventory.
Implement cost-control measures and monitor departmental expenses.
Maintain proper records for stock usage, breakage, and wastage.
5. Administration & Compliance
Prepare reports related to occupancy, room status, staff performance, and departmental costs.
Ensure compliance with hotel policies, SOPs, and statutory regulations.
Develop and implement new housekeeping policies and procedures to improve efficiency.
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹65,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
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