Job Description

A Guest Relations Executive (GRE) ensures exceptional guest experiences by welcoming visitors, handling inquiries and complaints, anticipating needs, promoting services, and building rapport to boost satisfaction and loyalty, acting as a key liaison between guests and the establishment. Core duties involve personalized attention, managing VIPs, solving problems, coordinating with other departments, and maintaining a positive, professional image.Key Responsibilities:- Providing full assistance to the Management, wherever and whenever required.- Should be comfortable to travel out of Dehradun for work as assigned by the Management.- Should be comfortable for working beyond office hours if need be during any event/ extended meetings.- Guest Welcome & Assistance: Greeting guests, assisting them and ensuring smooth experience of meeting with the Management.- VIP Handling: Handling VIPs visit to the office, attending to their specific needs, and ensuring their visit to office and meeting the Management is seamless.- Problem Resolution: Addressing complaints, resolving issues swiftly, and escalating complex cases to management when necessary.- Coordination: Liaising with other departments.- Candidate should belong to Dehradun.Essential Skills & Traits: - Exceptional Communication & Interpersonal Skills. - Proactive & Customer-Oriented Attitude.- Professional Appearance & Demeanor. (ref:updazz.com)

Skills Required