Job Description

- Great opportunity to work with a team of Michelin starred brands luxury Restaurants _MumbaiOur Client is hiring a full-time Guest Relation Executive.The JobYour Responsibilities will include :- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.- Partnering with the sales team to ensure that new customers are onboarded successfully.- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.- Ensuring a high level of customer renewals.- Building strong product expertise and providing training & ongoing support as required.- Providing feedback and advocacy on customer pain-points to internal teams.- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.- Handling incoming queries and building good client relationships.- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.- Handing over qualified leads to the sales teams with the objective of closing the sale.- Maintaining and updating the lead generation database.- Achieving weekly/monthly targets as set out by the business.Ideal CandidateSkills Required : - You have at least 1 year experience within a Customer Service, Customer Success or Inside Sales role, ideally within the Hospitality industry.- You have a proven track record of meeting/exceeding your targets.- You possess excellent interpersonal as well as written and verbal communication skills.- You are a strong team player who can manage multiple stakeholders.- You are adaptable and thrive in changing environments.- You are highly goal driven and work well in fast paced environments. (ref:updazz.com)

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