: Key functions will be: . Coordinate with branch sales team and support BSM, SMs for lead conversion . Tele-calling / follow up on leads given by sales team and Corporate office . Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis . Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed . Update valuation details in system i.e. Gold portal and loan booking system . Ensure loan processing completed within stipulated TAT. . Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket . Follow up with customer for timely interest collection . Gold loan file disbursal in system (this could be done by BOM for most Branches) . Custody of gold packets in the office, record it as per process . Raise Payment Request / Cheque Disbursement, record it as per process Roles and Responsibilities: Sales process management in FMCG/ Direct sales company . Understanding of gold process understanding ,KYC Knowledge & Sales process . Gold loan Sales process & BTL Marketing . Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge
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