Executive Escalations
Job Description
: Job Responsibilities : 1. Handle escalation received from Chairman\'s Office, Regulatory bodies, Internal Employees, Social Media 2. Fast track the complaint and follow up with respective stakholders for resolution 3. Ensure customers are informed during the entire cycle from receipt of the complaint to closure 4. Ensure all the regulatory complaints are downloaded, actioned and uploaded post proper validation 5. Ensure all the escalations are handled within the SLA 6. Conduct RCA/RCF on case to case basis 7. Ensure own product, system, process and policy knowledge is up to date 8. Provide feedback on issues that are driving customer dissatisfaction and propose suitable solutions. Skills & Competencies : 1. Good written and oral communication skills 2. Knowledge on basics of information analytics 3. Good hands-on knowledge in Microsoft Word & Excel 4. Internal and external customer service orientation 5. Interpersonal and relationship building skills 6. Experience in handling escalation 7. Fluency in languages (English & Hindi mandatory) 8. Expertise in Customer experience / Customer service.
Monster
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Job Detail
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Job IdJD3025168
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear