Job Description

Agsure Innovations Pvt Ltd is seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be the primary point of contact for our valued customers, ensuring their satisfaction and providing exceptional service. If you have a passion for helping others and thrive in a dynamic environment, we invite you to be a part of our growing team.Key Responsibilities:1. Customer Interaction:- Engage with customers via multiple channels (phone, email, chat) to address inquiries, resolve issues, and provide assistance.- Foster positive and lasting relationships with customers by delivering excellent service and support.2. Technical Assistance:- Provide technical support for Agsure Innovations\' products and services, guiding customers through troubleshooting processes.- Collaborate with the technical team to escalate and resolve complex technical issues.3. Product Knowledge:- Maintain a deep understanding of Agsure\'s products and services to effectively communicate features, benefits, and usage to customers.- Stay updated on product developments and updates.4. Issue Resolution:- Investigate and resolve customer complaints or issues promptly and professionally.- Document and track customer interactions, ensuring accurate and detailed records.5. Feedback Collection:- Gather customer feedback on product experiences, identifying areas for improvement.- Convey customer insights to the relevant teams to contribute to product enhancement.6. Communication and Coordination:- Collaborate with internal teams, including development and sales, to ensure seamless communication and issue resolution.- Coordinate with other departments to fulfill customer requests or address concerns.Qualifications and Skills:- Educational Background: Bachelor\'s degree in a relevant field.- Experience: Proven experience in customer support or a related role.- Communication Skills: Excellent verbal and written communication skills in English, Hindi and a regional language.- Empathy: Ability to empathize with customers and understand their needs.- Problem-Solving: Strong analytical and problem-solving skills.- Tech-Savvy: Comfortable using technology and learning about new products quickly.Benefits:- Competitive salary- Health and wellness programs- Opportunities for professional growth and developmentIf you are passionate about customer satisfaction and want to contribute to the success of Agsure Innovations Pvt Ltd, apply now and be a part of our dynamic team! (ref:updazz.com)

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