Key Responsibilities:1. Handle incoming customer queries through multiple channels - WhatsApp, Email, Instagram, and Calls.2. Manage E-commerce orders: placing, modifying, canceling, and processing refunds.3. Identify and document recurring errors across the customer journey to improve processes.4. Collaborate with Operations, Quality, Tech, and Business teams to resolve or escalate order, product, or delivery-related issues.5. Ensure every customer receives empathetic, efficient, and delightful service.Preferred Skills & Qualifications:1. Bachelor's degree (or equivalent).2. Excellent verbal and written communication skills.3. Strong problem-solving attitude - able to anticipate and prevent issues, not just react.4. Proficiency in basic IT tools (spreadsheets, documents, email, WhatsApp).5. Willingness and ability to learn company-specific digital tools. (ref:updazz.com)
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