Job Description

- They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.- Analyzing and reporting customer data to devise new strategies or update the existing ones- Communicating with them through various omnichannel channels, including email, social media, phone, or SMS- Make appointments that fit into the schedule of the client and the customer.- Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.- Assist them if they are facing a problem and troubleshoot it.- Ensuring the customer has a positive experience with the company.- Fostering a healthy relationship between the client and the customer.- Overseeing timely delivery and payment of sales orders.- Handling all Voice and Non-Voice Processes in BPOs & Call centers. (ref:updazz.com)